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Best Customer Support Apps on Shopify in 2024

ZipChat.ai | AI Sales Chatbot

Zipchat AI emerges as a dynamic and effective sales and support solution, catering specifically to the nuanced needs of ecommerce brands, especially if built on top of Shopify or Shopify Plus. This robust chatbot excels not only in converting casual browsers into confirmed buyers with an impressive average Chat-to-Sale rate of 12.4% but also in offering comprehensive support by addressing customer inquiries efficiently.

Moose: Live Chat WhatsApp, FAQ

Omnichannel support hub: Whatsapp button, Live chat, Helpdesk and customizable FAQ templates

Experience MooseDesk, your all-in-one customer support hub. Chat with shoppers in real-time via WhatsApp button, Live chat, Email, Helpdesk. Empower customers with self-service features like FAQ pages, widget FAQ and advanced Order Tracking – reducing your workload while providing faster support. Customize widget effortlessly and make your store feel incredibly professional. Set up in 5 minutes. Support customer effortlessly easier with MooseDesk.

Tidio
A user-friendly live chat and chatbot solution that helps you engage with customers in real-time. It includes email marketing features as well.

Help Scout
Known for its simplicity, Help Scout offers email support, live chat, and reporting tools, all while providing a great customer experience.

Freshdesk
Offers multi-channel support with ticketing, automation, and reporting. It’s scalable and suitable for businesses of all sizes.